Goodbye, Hello Mobile: If you’re on the prepaid network, be prepared for a

[phillynews215]

Credit: Edgar Cervantes / Android Authority

• Hello Mobile customers have been getting the run around for the last few months when it comes to SIM card requests, customer service, and more.
• It seems Liberty has now absorbed the brand, and customers are being notified of the new plan changes required.*
• This is good news for Hello Mobile customers that were concerned their phone numbers would become orphaned, as they can now keep the number with Liberty or port it out.

Hello Mobile debuted back in 2019. While the carrier attempted to stand out in the ever-growing sea of prepaid options, it primarily gained traction with those seeking ultra-cheap service with minimal data. After five years, the carrier’s time has come to a close. Too bad it took them a while to notify their customers!

It began with customers reporting issues such as slow or unresponsive online customer service via sites like Reddit. Eventually, even the phone support number was shut down. After months of silence, we now know what’s happening with Hello Mobile: it’s been absorbed into the Liberty Wireless family.




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