Need Help Xv6900 screen will not come up

[toobig079]

Just got my phone yesterday, this morning it will not turn on. or at least the screen will not display. It chimes if I hit the top button and hold it the screen stays black and the send and end green and red buttons stay solid.

I have done the soft reset with the little hole at the bottom I have also removed the battery and also tried the hard reset.

Any help would be greatly appreciated. I'm kinda pissed this is a brand new phone

[D/\SH]

“ Originally Posted by toobig079 ”

Just got my phone yesterday, this morning it will not turn on. or at least the screen will not display. It chimes if I hit the top button and hold it the screen stays black and the send and end green and red buttons stay solid.

I have done the soft reset with the little hole at the bottom I have also removed the battery and also tried the hard reset.

Any help would be greatly appreciated. I'm kinda pissed this is a brand new phone

sounds like the screen went or a connection for the screen came loose..... talk to your service provider and hope you had insurance since to me it sounds like you will need a new one. a hard reset should fix any troubles..... you could bring in store and they should have another one in stock :>

[crazaytalent]

“ Originally Posted by D/\SH ”

sounds like the screen went or a connection for the screen came loose..... talk to your service provider and hope you had insurance since to me it sounds like you will need a new one. a hard reset should fix any troubles..... you could bring in store and they should have another one in stock :>

If it's brand new, it should still be under the thirty day warranty right, he shouldn't need the ins for that, i don't think... not sure how verizon works...