Trying To Get the Pro

[oracle646]

So I am DYING to get the PRO. I have the Crappy instinct right now. I have even been saving my money as much as I can here and there, I got about a 120$ so far. I am curious since I have not had the instinct very long, And I am not under contract, but in all honesty my instict has been acting up. So do I just call customer service and say this is a crappy phone, list some things that are going wrong, and don't take no for an answer and have them send me a pro, because I don't want to extend my contract. Then just send my instinct back? Help on just and Idea, or maybe at least the right direction I need to go with them when I call.

Thanks guys for your help. It is really appriciated....I have gone to many Smartphone websites, like many people. And in my opinion there is no better site, or owners!


DASH, KAOS guys are the shit.

[Mike20PR]

Originally Posted by oracle646

So I am DYING to get the PRO. I have the Crappy instinct right now. I have even been saving my money as much as I can here and there, I got about a 120$ so far. I am curious since I have not had the instinct very long, And I am not under contract, but in all honesty my instict has been acting up. So do I just call customer service and say this is a crappy phone, list some things that are going wrong, and don't take no for an answer and have them send me a pro, because I don't want to extend my contract. Then just send my instinct back? Help on just and Idea, or maybe at least the right direction I need to go with them when I call.

Thanks guys for your help. It is really appriciated....I have gone to many Smartphone websites, like many people. And in my opinion there is no better site, or owners!


DASH, KAOS guys are the shit.

i seriouslly doubt that they will trade the instict for a touch pro no matter how much you try IMO, cuz its not even in the same league and the replacement has to be a similar device and they wont give the best ppc available for a java phone, i may be wrong but thats like complaining about your hyundai and demanding a bmw :grrrrrr: if the negotiations fail, you can sell the instinct and combine that money with the 120 you have and see if you can buy one at ebay or somewhere else

[D/\SH]

Originally Posted by Mike20PR

i seriouslly doubt that they will trade the instict for a touch pro no matter how much you try IMO, cuz its not even in the same league and the replacement has to be a similar device and they wont give the best ppc available for a java phone, i may be wrong but thats like complaining about your hyundai and demanding a bmw :grrrrrr: if the negotiations fail, you can sell the instinct and combine that money with the 120 you have and see if you can buy one at ebay or somewhere else

yeah and they arent even doing trades up to the touch pro.... basically not even mogul or touch users will get the touch pro or the diamond since too many people were doing it they had to say no from now on too anyone and everyone :< but the touch and the mogul are going on the retired list in the near future too........ like mike said i would get the instinct replaced with a new one and than sell that brand new in box on ebay and than once you do that see how much you got to put forward to a TP

[oracle646]

Alright I will do that, and hopefully get some thing out of it. Cause man, having the mogul and then going to the instinct sucksss.. I just did it to have a newer phone, so that when the pro came out, and I sold my instinct on Ebay i would get the most for it towards a TP. And then I saw what you guys were shooting for, and thought I would ask.

What is the retentions Dept? if I may ask.

[D/\SH]

Originally Posted by oracle646

Alright I will do that, and hopefully get some thing out of it. Cause man, having the mogul and then going to the instinct sucksss.. I just did it to have a newer phone, so that when the pro came out, and I sold my instinct on Ebay i would get the most for it towards a TP. And then I saw what you guys were shooting for, and thought I would ask.

What is the retentions Dept? if I may ask.

retentions department is the area that deals with unsatisfied customers... basically the people in the retentions department do almost whatever it takes to keep you as a customer....... the more lines, phones, years that you have eben with them the better the chance that you will get what you want through them..... sicne you mentioned that i feel that you have read through what some people have got from retention :> am i correct?

[oracle646]

Yes you are correct. I am thinking about giving it a try and saying I have had all these phones (mogul, Touch, Palm, Instinct) and they are all not up to bar, I am sick of this, I run a business, and need a smartphone that can keep up with me, blah blah blah, and see what happens. Who knows.

So how do you get the retention dept.? Do you get transfered there or what?

Thanks DASH

[D/\SH]

Originally Posted by oracle646

Yes you are correct. I am thinking about giving it a try and saying I have had all these phones (mogul, Touch, Palm, Instinct) and they are all not up to bar, I am sick of this, I run a business, and need a smartphone that can keep up with me, blah blah blah, and see what happens. Who knows.

So how do you get the retention dept.? Do you get transfered there or what?

Thanks DASH

dial *2 and than at the prompt say cancle and that will bring you to them..... but trust me i work corporate you arent going to get anywehre unless someone wants to get fired lmfao.

[oracle646]

haha no i believe you. But lets hope someone does want to get fired! haha

[D/\SH]

Originally Posted by oracle646

haha no i believe you. But lets hope someone does want to get fired! haha

well just got word not too long ago from work and they will be doing swaps again since the stock is out with refurbs soooooooo go for it guys :>

[maslows]

I just got of the line with retentions, they offered me the TP for 1/2 off & discount to the next BB that sprint receives.

[D/\SH]

Originally Posted by maslows

I just got of the line with retentions, they offered me the TP for 1/2 off & discount to the next BB that sprint receives.

i would have took the deal before i hung up for the mere fact that you better now hope it is in the notes.

[oracle646]

no shat eh? I am on the phone with them now, and I just read this, so hopefully they will give me a deal! haha

[Bralgar]

Originally Posted by D/\SH

well just got word not too long ago from work and they will be doing swaps again since the stock is out with refurbs soooooooo go for it guys :>

Crap, Crap, Crap. I called Sprint Sat. (11/22) to complain that the refurb mogul they sent me was defective also. So they said they would send out another. So now I will be the last to receive a refurb mogul? Crap, crap, crap!

Maybe if I had Dash's luck, I'll be surprised with a TP when I open that box. Oh who am I kidding? lol

[D/\SH]

Originally Posted by Bralgar

Crap, Crap, Crap. I called Sprint Sat. (11/22) to complain that the refurb mogul they sent me was defective also. So they said they would send out another. So now I will be the last to receive a refurb mogul? Crap, crap, crap!

Maybe if I had Dash's luck, I'll be surprised with a TP when I open that box. Oh who am I kidding? lol

hahahahaha it wont happen since they are still backordered unfortunately....

[oracle646]

HAHAHAH! Ok DASH get this! So I call in like 4 times complaining about all the crappy phones I have had etc etc. And on the fourth girl she says ok, well they are back ordered but I will put in an order for you! I got the email conformation and everything! haha it actually worked!

[D/\SH]

Originally Posted by oracle646

HAHAHAH! Ok DASH get this! So I call in like 4 times complaining about all the crappy phones I have had etc etc. And on the fourth girl she says ok, well they are back ordered but I will put in an order for you! I got the email conformation and everything! haha it actually worked!

congrats bro i told you that it would now work hahahahah

[oracle646]

Wait I thought You said I wasnt going to get one unless someone wanted to get fired! hahaha

Either way....Holy shat....

[D/\SH]

Originally Posted by oracle646

Wait I thought You said I wasnt going to get one unless someone wanted to get fired! hahaha

Either way....Holy shat....

look through the threads ive said in 3-4 of them earlier tonight that it was back on and it might have even been in this thread :>

[Fatal_Error]

So many scams all to get a touch pro damn I love it here

[TweetyBear]

Originally Posted by Fatal_Error

So many scams all to get a touch pro damn I love it here

hahaha damn. anybody wanna scam for me? :bravo:

[Fatal_Error]

Your a women you should be able to pull it off easy lol

[TweetyBear]

haha nah. maybe later